You may cancel your order within 2 days of placing the order or if the same has not been shipped from our premises. To check if the order has been shipped or not, you can check if you have received any email from us with title ‘Your order has been updated”, and inside that the status is marked as “Shipped”.If you haven’t received such email, then you may cancel the order. You can also call on +91 9830049825 to confirm the same.
1. If you had placed a COD order, then of course no money will be refunded
2. In case of Prepaid order, amount will be refunded back in full – to same Card/Net Banking account used while shopping.
3. In case of Prepaid order opted with customized framing, if painting has already been submitted for framing – 100% of the framing charges will be deducted . If painting has yet not been submitted for framing, full amount will be refunded back. You would need to call +91 9830049825 for exact status in this case.
4. Items such as terracotta, ceramics and specially crafted clothing can only be cancelled within 2 days of placement of order.
1. If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our Website, you may return it within 2 days of receipt and receive a free replacement or a full refund for the price of the product.
2. If you are returning a product to us, the shipping charges you incur will not be refunded.
3. Before you return the item(s) to us, please take a digital photo of the item and one of the shipping containers it arrived in, attach them to an email and send it to us. Please include in the body of the email: your order number, the product code, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund.
4. After shipping the item(s) to us, please send us an email with the tracking ID of your shipment.
5. After we have received the returned item(s) we will send you an email letting you know your replacement is under production or your refund is being processed.